Your Path to Growth
Managing your finances shouldn't require you to rearrange your whole schedule or wait in long lines. That's why we offer Speedy Access, our free 24/7 phone banking service. Need to check your balance before hitting the hardware store? Transfer funds between accounts in a flash? Speedy Access puts you in the driver's seat of your finances, no matter where the road takes you.
Meet Penny
Penny is your new virtual phone assistant, providing secure access to account information and banking services 24/7.
Managing your finances shouldn't depend on branch hours. That's why we created Penny, a new way to access account information, complete routine banking tasks, and get answers to common questions whenever you need them.
Penny can assist with many of the same services previously offered through Speedy Access, including:
Review account transactions: Keep track of your recent account activity
Verify balances: Access your account information when you need it
Transfer funds between eligible accounts: Move money quickly and conveniently
Identify cleared checks: Confirm transactions with confidence
Get answers to common questions: Find information about UFCW Community Federal Credit Union services and resources
Locate contact information: Connect with the right department faster
And more!
Penny is here to make finding information easier and more convenient while preserving the personalized service you've come to expect from UFCW Community Federal Credit Union.
Your Security Comes First
To protect your account, Penny uses information we have on file to verify your identity before providing account access. That's why it's important to keep your contact information up to date with us.
Please be sure we have your current:
Phone number
Mailing address
Email address
Name and other personal information
Keeping your information current helps ensure that only authorized individuals can access your account information and complete transactions.
Need Personal Assistance?
While Penny is available 24/7, our team is still here to provide the personalized service you've come to expect from UFCW Community Federal Credit Union. Callers can request to speak with an agent at any time during normal business hours.
Whether it's after hours, on weekends, or during the workday, Penny helps make managing your finances easier, more convenient, and more secure.
FAQs (Frequently Asked Questions)
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No. Penny is not replacing Speedy Access.
Penny can perform all of the same account services available through Speedy Access, including checking balances, reviewing transactions, transferring funds, and more. She can also help answer common questions and connect you with additional UFCW Community Federal Credit Union information and resources.
Members who prefer to continue using Speedy Access can still do so. Simply tell Penny:
✅ "Transfer to Speedy Access."
Using the exact phrase "Transfer to Speedy Access" will help Penny route your call correctly. Simply saying "Speedy Access," "Fast Access," or similar phrases may not always produce the desired result.
Whether you choose to work directly with Penny or continue using Speedy Access, you'll still have convenient access to your account information and telephone banking services.
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Penny works best when she can clearly hear your voice.
For the best experience:
✅ Call from a quiet location whenever possible.
✅ Minimize background conversations, television noise, music, or other distractions.
✅ Speak clearly and naturally.
Background noise can sometimes make it more difficult for Penny to distinguish your request.
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Absolutely! Penny is not designed to replace our team or make it harder to reach a representative. Members can request to speak with an agent at any time, and our staff remains available during normal business hours to provide the personalized service you've come to expect from UFCW Community Federal Credit Union.
If you know the extension of the person or department you're trying to reach, you can also simply say:
✅ "Transfer to extension"
and then provide the extension number when prompted.
Penny is here to help connect you with information more quickly and conveniently while preserving the personal service our members value.
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Penny uses identity verification procedures to help protect your account and ensure that only authorized individuals can access account information. Keeping your contact information current helps us maintain the highest level of security for your account.
Please make sure your:
✅Phone number
✅Mailing address
✅Email address
✅Other personal information
are current and accurate.
Before providing access to account information, Penny must verify that she is speaking with the account holder. This helps protect your personal and financial information from unauthorized access. As part of the verification process, a security code may be sent to the phone number we have on file for you. If your phone number has changed and we don't have the correct number on file, you may have difficulty completing the verification process.
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Penny is available 24/7, including evenings, weekends, and holidays. Even when our offices are closed, Penny can help you access account information, complete many telephone banking transactions, and find answers to common questions.
Speedy Access (Automated Phone Teller)
Speedy Access is a free service that lets you manage your accounts by phone 24/7. With it, you can:
Review account transactions: See where your hard-earned money goes
Identify cleared checks: Breathe easy knowing those checks cashed
Verify balances: No more scrambling for statements – your account info is at your fingertips
Transfer funds between accounts: Need to move some money around? Speedy Access makes it quick and easy
And more!
Now you can manage your finances from work, the grocery store, the comfort of your couch, or anywhere else life takes you!
For all new accounts opened after June 30, 2023, enrollment is automatic. Accounts opened prior to this date, please contact our Call Center or visit any office for help.